Old 3rd July 2013, 02:42
iebflores iebflores is offline
Junior Member
Join Date: Dec 2011
Posts: 2
Default Uploaded video shows "Couldn't Find All the Atoms" and won't display

I have a Basic (paid) account in the new livestream service. I uploaded a video of aprox. 220MB, through a 1Mb upload bandwith connection.
The whole process of uploading took aproximately one hour, but now the video doesn't show, all I see is a tag that says "Couldn't Find All the Atoms" (instead of saying "Pending" as sometimes happens also)

Any hint on what this means?

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Old 11th January 2014, 11:31
zoegospelcenter zoegospelcenter is offline
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Join Date: Nov 2013
Posts: 1
Default Video upload - Couldn't Find All the Atoms

I have the same poblem, do you have now an answer?
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Old 11th January 2014, 17:50
bblinder bblinder is offline
Super Moderator
Join Date: May 2013
Posts: 212

Hi there,

"Couldn't find all the atoms" means that there's a missing or incorrect codec in your video (or that it's simply in the wrong format).

The video would need to be a MP4 with H.264 video and AAC audio. We recommend an excellent video conversion program called MPEG Streamclip (http://www.squared5.com) that you can use to ensure the video is properly formatted.

Livestream Producer Support
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error message, uploading video

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