Old 24th September 2013, 07:35
iebflores iebflores is offline
Junior Member
Join Date: Dec 2011
Posts: 2
Default Can't find right codification for uploaded videos

Hi... I am a bit frustrated with this issue. Sometimes, due to human error or connection error, my live videos don't get published correctly (I have a Basic Paid account in new livestream). So what I do is go to my local videos folder, look for the video that Livestream saved there, and try to upload it.
I always get "Transcoding Failed, Retrying". The video shows up.
Then I tried converting the videos, leaving the format as the original. Only once I was able to get a video published like this, it was a one minute video (we usually publish 2 hours videos).
But the rest of the time I get an error that says "Can't find all the atoms" or something like that.

What I would like to know is what is the right format (codecs, bitrate, audio codecs, etc) for a video to be accepted by Livestream, and if there is any recommended video editing or conversion tool to create the videos that will be later uploaded.

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Old 24th September 2013, 09:17
Matthew_Holota Matthew_Holota is offline
Super Moderator
Join Date: Apr 2013
Posts: 28

You can find Livestream's recommended encoding settings for the New Livestream platform here:


We also like to recommend encoding files with MPEG-Streamclip, which is a free install here:


If you are unable to upload clips that have saved locally from Livestream for Producers, I would also suggest that you please create a support ticket by sending a full description of the issue to newsupport@livestream.com, as those files should generally be within spec. We'd very much like to help you troubleshoot that issue further.

Thank you for using Livestream.
Livestream Producer Support
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Old 12th October 2013, 23:13
Pballa Pballa is offline
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Join Date: Oct 2013
Posts: 1

AppGeeker has a conversion program too, check this. I usually use it and works well.

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atoms, convert, error, transcoding, upload

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