Old 4th April 2011, 14:30
Junior Member
Join Date: Jan 2011
Posts: 2
Default Log In To Chat

For me, logging in with a nickname to chat is very easy and streamlined. I never anticipated that it could be difficult. However, you wouldn't believe how many viewers we had that couldn't figure out how to chat on our launch weekend.
I think they click the "LOGIN" button...see the livestream login request...and then think they have to create an account. I don't think they realize they have to click the little pencil next to "LOGIN."

Anyways, my recommendation would be that when a viewer clicks on "LOGIN", the nickname option appears. It wasn't confusing for me, but viewers were confused.

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Old 5th April 2011, 13:25
mbaron's Avatar
mbaron mbaron is offline
Livestream Producer Support
Join Date: Dec 2010
Location: New York, NY
Posts: 1,726

Thank you for your feedback. I will pass this along to our user experience team.

Livestream Producer Support
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